Personal Banker

CITIZENS NATIONAL BANK•Killeen, TX

9d•Onsite

About The Position

The Personal Banker serves in a dual-purpose role combining Teller and New Accounts Representative responsibilities. The position provides customer service and performs banking services such as deposit transactions, opening and maintaining accounts, and routine teller functions in accordance with bank policies and procedures. The Personal Banker supports branch coverage during all branch hours, including some Saturdays, and assists the management team with business development initiatives. The role is located in Killeen, Texas, and reports to the Branch Service Manager.

Requirements

At least one year of cash handling and/or banking experience.
A natural desire to help others and build lasting relationships with customers and teammates.
Awareness of the responsibility involved in recommending products or services, addressing fraud concerns, and helping clients with their finances.
Availability to work Saturdays, depending on business needs.
Willingness to travel to different locations within the organization.
Self-directed, takes initiative, anticipates issues, and prioritizes work effectively.
Motivated self-starter able to work independently in a stressful environment and handle challenges with urgency.
Proficiency with Microsoft Office, Word, and Outlook.
Strong follow-through and ability to prioritize tasks and projects.
Ability to maintain confidentiality and demonstrate respect and professionalism.
Excellent interpersonal skills, including consultative, influencing, and problem-solving skills.
Excellent verbal and written communication skills for professional communication.
Ability to work well with a team.

Nice To Haves

Experience with Fiserv Precision and Integrated Teller.
At least two years of banking experience.
Knowledge of state and federal banking regulations.

Responsibilities

Provide prompt, efficient, and friendly service to clients.
Open personal and non-personal deposit accounts and maintain existing deposit accounts.
Open or close safe deposit boxes, issue initial and replacement keys, and manage vault access to safety deposit boxes.
Cross-sell bank products and services and educate customers and prospects about digital services and self-service options.
Issue debit cards, order checks, and set up internet banking access.
Resolve customer account problems or discrepancies by answering questions and researching transactions while following compliance and policy standards.
Process wires and handle debit card disputes and Reg E claims with clients.
Maintain a strong working knowledge of bank products and services.
Assist clients with deposits, withdrawals, and transfers.
Participate in branch balancing and assist with branch auditing.
Promote, prepare, and sell bank-related products and services, including debit cards, eStatements, checking accounts, and certificates of deposit.
Maintain dual control and bank logs, including logs for opening and closing, vault and night deposit access, mail deposits, outgoing wires, checks, key box contents, Reg E disputes, teller over/short amounts, cash transactions over $3,000, coin machine and ATM balancing, and cash and coin transactions with Frost/Fed/TIB.
Follow compliance reporting procedures concerning CTRs, SARs, and other reports.
Adhere to policies, procedures, and regulatory banking requirements and stay current on compliance and security training.
Balance and audit the ATM.
Support branch coverage for all branch hours, including some Saturdays, and assist the management team with business development initiatives.