Personal Banker 1 - St Clairsville Main

WesBanco Bank, Inc.•St. Clairsville, OH

About The Position

The Personal Banker helps foster a positive work environment and provides excellent customer service while identifying sales opportunities and performing account transactions. The role supports consumer and business relationship-building efforts at a full-service banking center, with a focus on daily sales initiatives and proactive customer interaction in person and by phone. The Personal Banker makes outbound calls to support customer onboarding, prospect for new retail customers, and promote products to new and existing retail banking relationships. The role also assists the Banking Center Manager with targeted outside sales and community service activities. Operational responsibilities include complying with bank policies, procedures, and security measures, and may include teller duties, supervisory assistance, and other support for the banking center’s sales and operational objectives. The role requires assessing customers’ financial needs, recommending suitable products and services, meeting sales goals, building customer and business relationships, and supporting banking-center operations. The Personal Banker may be cross-trained and is expected to assist with operational duties.

Requirements

High school diploma or GED required.
At least 3 years of cash handling, sales, or customer service experience required.
Ability to generate new financial relationships through outbound calling, internal business development, and customer relationship-building.
Ability to interact effectively with customers, build positive relationships, and communicate clearly verbally and in writing.
Strong product knowledge appropriate to the expected level of selling and product promotion.
Strong organizational skills and ability to multitask and be flexible.
Ability to solve practical problems and interpret written, oral, diagrammatic, or schedule-based instructions.

Nice To Haves

At least 1 year of banking experience preferred.
At least 1 year of supervisory or leadership experience preferred.
Strong consumer lending skills and a solid understanding of consumer lending products preferred.
Sound mathematical and analytical skills preferred.

Responsibilities

Model the Bank’s Mission, Vision, and Pledge.
Assess clients’ financial needs and recommend appropriate solutions.
Meet and exceed sales goals for loans, deposits, partner referrals, and profitability.
Promote the Bank’s products and services to achieve individual and team sales goals.
Partner with branch staff and peers, contribute to a team environment, and informally coach others.
Monitor progress against banking-center goals and adjust individual goals or initiate sales promotions as needed.
Conduct outbound calls using customer lists, promote products, and make appropriate business-line referrals.
Educate the bank team on identifying opportunities to advance customers’ financial wellness.
Set priorities and follow through on defined sales and service activities.
Promote the Bank’s products and services in the community.
Support day-to-day operations, including customer service, opening and closing procedures, vault duties, cash-level controls, inventory, audit, and compliance requirements.
Participate in sales and staff meetings and lead meetings when assigned.
Serve customers and prospective customers by explaining banking products and professionally resolving problems or issues.
Build working relationships with internal business partners and seek constructive peer feedback when appropriate.
Use sound judgment and follow established guidelines and procedures, seeking assistance when needed.
Maintain security controls to protect the banking center and its customers from criminal, fraudulent, or unnecessary risks.
Protect sensitive information and keep customer business confidential and secured.
Answer incoming calls and perform additional duties that support the banking center.
Assist with operational duties as a cross-trained team member.
Assist the Banking Center Manager with targeted outside sales activities and participate in community service opportunities.
Perform teller duties or provide supervisory assistance as assigned.