Military Personal Banker

Armed Forces Bank•Ft Knox, KY

13d

About The Position

Military Personal Bankers are front-line associates who build professional relationships with clients and potential clients, understand their financial needs, and provide products and services intended to support financial freedom and peace of mind. The role combines client service, consumer banking product promotion, accurate banking transactions, and teamwork toward individual and group goals. The position includes handling client inquiries and providing account, product, and service support through live chat, while resolving issues or routing requests as appropriate and meeting service-level agreements. The work environment is a standard office or retail banking setting. The Military Personal Banker I position pays a minimum of $18.00 per hour and is eligible for monthly incentive compensation based on achievement of established goals. This position will remain open until a qualified applicant is hired.

Requirements

High school diploma or equivalent.
At least 1 year of client-facing service experience.
Cash-handling experience.
Sales experience and strong sales skills.
Experience with typing, telephone, and ten-key operation.
Strong attention to detail and ability to complete work accurately.
Ability to organize work and multitask effectively.
Strong written and verbal communication skills.
Basic math and counting skills.
Working knowledge of common computer programs, including Windows, MS Office, and email.
Ability to work flexible schedules based on banking center operating hours.
Ability to work overtime when necessary.
Ability to access a military base.
Ability to obtain an NMLS license and state notary license.

Responsibilities

Deliver fast, easy, and personal service in client, non-client, and associate interactions, consistent with company standards.
Introduce, promote, and recommend consumer banking products and services to clients and non-clients.
Process banking transactions, including cash transactions, check cashing, deposits, withdrawals, cashier’s checks, money orders, checking and savings account openings, and assistance with credit cards and personal loans.
Balance currency, coin, and checks in client transactions and the teller drawer as required.
Follow bank compliance, security, operational, and financial loss policies and standards.
Handle incoming client inquiries through live chat in a timely, professional, and accurate manner.
Respond to real-time chat requests with product, service, and account-related support while maintaining client satisfaction.
Serve as a first point of contact through incoming chat channels, answering questions, resolving issues, and routing requests as needed.
Provide friendly, consistent, solutions-oriented live chat service in accordance with established service-level agreements.
Find appropriate solutions for clients and maintain client information in confidence.
Meet or exceed established goals for the position.
Protect client and bank information and follow company policies.
Complete monthly training on bank regulatory requirements, policies, and procedures in a timely manner.
Perform other specified duties as assigned.