Personal Banker

KeyBank • Exton, PA

12d • Onsite

About The Position

The Personal Banker engages KeyBank clients in deeper conversations to uncover financial needs and provide guidance and solutions that support financial wellness, both in person and through proactive calling. As part of the branch team, this client-first, sales-driven role attracts new clients and develops existing relationships around clients’ financial goals. The position requires self-motivation, a competitive approach, effective teamwork, and confident, polished communication.

The Personal Banker recommends financial wellness solutions, opens personal and business accounts and lending products, and builds partnerships with branch colleagues and other lines of business. The role also supports branch operations, including assisting clients with teller transactions as needed, and follows operational, risk, security, audit, and documentation requirements. The position is based at a KeyBank branch in Exton, Pennsylvania, and includes working Saturdays as directed by management.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 1 year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of client sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated ability to influence business partners and leverage centers of influence, including investment, mortgage, and business banking professionals.
• Working knowledge of PCs, MS Windows, and Office products such as Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients about Key’s digital platforms and capabilities.
• Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
• Strong work ethic and high integrity.
• Excellent time-management skills.
• Ability to build and nurture client relationships, identify prospective clients, understand needs, and develop strategies to convert prospects into long-term clients.
• Ability to deepen existing client relationships by offering products and services suited to evolving needs.
• Ability to provide attentive client service, resolve issues promptly, and support a positive banking experience.
• Ability to evaluate financial information, understand clients’ financial health, identify investment opportunities, and recommend strategies.
• Ability to understand and manage risks associated with banking operations and client transactions.
• Strong verbal and non-verbal communication skills to understand client needs and recommend appropriate banking products and services.
• Ability to handle cash transactions accurately and efficiently.
• Physical ability to stand for 5–8 hours per day; frequently use hands to manipulate or grasp objects, reach forward, and lift 1–10 pounds; occasionally bend and lift from floor height and lift up to 30 pounds; and communicate face to face and by phone with clients.

Nice To Haves

• Bachelor’s degree.
• Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions with the goal of being helpful.
• Notary license.

Responsibilities

• Provide a strong client experience and engage attentively with clients and teammates.
• Identify financial wellness opportunities through in-person and telephone conversations and provide customized recommendations.
• Meet individual activity, behavior, and outcome goals.
• Open personal and business accounts and offer deposit products and lending products, including home equity and unsecured lending, and certificates of deposit.
• Build partnerships with branch teammates and other lines of business to acquire clients and deepen existing relationships.
• Manage internal and external centers of influence and develop referral relationships.
• Follow operational, risk, security, and audit procedures and policies, including documenting client interactions appropriately.
• Support branch operations, including assisting with client transactions on the Teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and KeyBank.
• Perform other duties as assigned; duties and activities may change or be newly assigned.

Benefits

• Eligible for benefits; specific benefits are not listed in the posting.
• Hourly base pay range of $20.67–$31.25, with incentive compensation that may include production, commission, and/or discretionary incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED