Personal Banker

PNC•Chesapeake, VA

12d•$41,250 - $68,750•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace. This Personal Banker role is part of PNC's Retail Branch organization and is based in Chesapeake, Virginia. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Personal Banker acquires and deepens branch customer relationships through proactive sales and service, identifies opportunities to improve customers' financial well-being, and partners with internal and community contacts to grow customer relationships and loyalty. The role uses a defined sales process across outbound calls, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement. It educates customers about financial transaction options and relevant PNC solutions, resolves customer problems, and supports accurate and efficient branch operations while adhering to policies and managing risk. The role typically requires an associate degree or equivalent and related experience or product knowledge; candidates typically have at least three years of experience. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead of a degree. The posting lists no required degree or certification. The position is incentive eligible, with compensation based on company, business, and/or individual performance. The posting was generally expected to remain open for two business days from October 28, 2026, subject to extension at PNC's discretion.

Requirements

Typically requires at least 3 years of experience.
Roles at this level typically require an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.
Candidates considered for the role are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
The position is subject to applicable Section 19 of the Federal Deposit Insurance Act requirements and, for any registered role, applicable SAFE Act and/or FINRA requirements.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial well-being and position PNC solutions to grow revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during client interactions to identify appropriate PNC solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers' share of wallet through a differentiated experience and lobby engagement.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Adhere to policies and procedures, exercise sound judgment within established limits, and identify and avoid potential losses.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and years of service.