Personal Banker

PNC • Detroit, MI

13d • Onsite

About The Position

At PNC, employees work together to provide a strong customer experience in an inclusive workplace. This Personal Banker role is part of PNC's Retail Branch organization and is based in Detroit, Michigan. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

The Personal Banker acquires and deepens the branch customer base through proactive sales and service activities, identifies opportunities to improve customers' financial wellbeing, and collaborates with ecosystem partners to grow customers' share of wallet. The role positions PNC solutions to generate revenue and strengthen customer loyalty.

The position uses internal and outbound interactions—including outbound calls, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement—to identify customer needs and offer appropriate PNC solutions. It provides a differentiated customer experience, educates customers about financial transaction options and technology, resolves problems using product and procedural knowledge, and adheres to policies and procedures to manage risk. The Personal Banker also participates in efficient and accurate branch operations.

Requirements

• Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
• Typically requires 3 or more years of experience.
• Demonstrate knowledge, skills, and abilities appropriate to the role.
• No degree is listed as the education requirement.
• No required certifications are listed.
• Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
• No required or preferred language assessments.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Identify opportunities to improve customers' financial wellbeing and position PNC solutions to generate revenue and customer loyalty.
• Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation with each client interaction to identify appropriate PNC solutions.
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
• Build customer loyalty and grow customers' share of wallet through a differentiated customer experience.
• Educate customers about options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
• Adhere to policies and procedures, use sound judgment within established limits, and identify and avoid potential loss.
• Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
• Dental and vision options, subject to eligibility.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays per year, depending on eligibility.
• 9 occasional absence days per year, unless otherwise required by law.
• 15 to 25 vacation days per year depending on career level and years of service, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed