Personal Banker

First Citizens Bank•Des Peres, MO

11d

About The Position

The Personal Banker supports sales and service delivery in a First Citizens Bank branch. The role builds and expands banking relationships through proactive customer outreach and responding to customer service requests. Responsibilities include opening deposit accounts and related banking services, identifying sales opportunities, and referring customers to appropriate bank partners. The position also supports the bank’s community relationships, customer financial guidance, and operational efficiency while following applicable regulations, policies, procedures, and delegated authorities.

Requirements

Bachelor's degree and 1 year of experience; or a high school diploma or GED/equivalent and 5 years of experience in sales, customer service, lending, or financial services sales.
Application of a structured sales process.
Ability to provide financial guidance and expertise.
Financial literacy.
Knowledge of retail banking products and services.

Responsibilities

Achieve assigned individual and/or team financial, production, and relationship results in line with specific metrics and goals.
Engage customers, prospects, and referral sources through proactive outreach.
Represent the Bank at civic and community events when appropriate to generate business and identify potential CRA opportunities.
Use sales practices that create value for both customers and the Bank, with appropriate partnering, planning, and preparation to provide relevant financial guidance.
Build collaborative partnerships that deliver value for customers, prospects, and colleagues.
Initiate conversations to uncover sales and referral opportunities; listen to customers, ask questions to understand their needs and preferences, and promptly address immediate needs.
Seek coaching, support Bank initiatives, and use tools to improve performance.
Comply with regulations, bank policies, procedures, and delegated authorities to manage credit, operational, reputational, regulatory, and legal risks.
Complete required training by established deadlines.
Perform assigned general office management duties to support operational efficiency.
Ensure transaction accuracy and operational efficiency when assigned deposit-taking responsibilities.