Personal Banker

PNC Bank•East Lansing, MI

12d•Onsite

About The Position

The Personal Banker works within PNC's Retail Banking organization at the Lake Lansing Road Branch in East Lansing, Michigan. This is an in-office role focused on acquiring and deepening the branch customer base through proactive sales and service, improving customers' financial well-being, and strengthening customer loyalty. The role collaborates with ecosystem partners and community Centers of Influence to grow customer relationships and share of wallet, and positions PNC solutions to generate revenue and meet customer needs. The Personal Banker delivers a full PNC conversation during each customer interaction, conducts outbound calls and appointment setting, supports service-to-sales and teller interactions, and engages customers in the lobby. The role also educates customers about technology and options for financial transactions, resolves customer problems using product and procedural knowledge, manages risk in accordance with policies and procedures, and participates in accurate and efficient daily branch operations. PNC describes itself as an in-office company and encourages applicants to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Demonstrate customer focus by prioritizing customer needs and satisfaction and using that understanding to create customized solutions.
Assess and effectively manage risks associated with business objectives and activities in alignment with PNC's Enterprise Risk Management Framework.
Candidates considered for the position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial well-being and manage their customer experience.
Collaborate with ecosystem partners to grow customers' share of wallet.
Position PNC solutions to drive new revenue and customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate PNC solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
Engage customers in the lobby and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and maintaining heightened scrutiny to identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service