Personal Banker (Universal Service Representative): San Marcos
About The Position
The Personal Banker (Universal Service Representative) performs a broad range of teller and Universal Service Representative I duties, including processing transactions, opening memberships and accounts, originating and funding unsecured loans, and assisting members with products, services, and digital banking options. The role balances daily transactions, verifies cash totals, supports branch balancing, and helps ensure member satisfaction through follow-up and responsive service. Duties must be performed in compliance with applicable laws, regulations, and Credit Union policies and procedures. Other duties may be assigned.
Requirements
- High school diploma or GED.
- One year of experience at a financial institution in a teller or similar role, with an emphasis on accurate cash handling.
Responsibilities
- Process routine transactions, including deposits, withdrawals, transfers, and cashier’s checks.
- Open new memberships and ownerships, and add or remove joint owners on existing memberships.
- Interview prospective and existing members to identify appropriate financial products and services.
- Actively cross-sell products and services to meet member needs.
- Originate and fund unsecured credit card and personal loans or lines of credit, and communicate loan decisions.
- Follow up with new and existing members to support satisfaction and answer questions.
- Answer IRA questions and process IRA contributions and distributions.
- Explain and demonstrate alternate member service channels, including the website, online banking, eStatements, mobile deposits, Bill Pay, P2P, remote transfers, and Express Line.
- Support new Universal Service Representatives.
- Participate in end-of-day branch balancing.
- Adapt to changing needs and prioritize workflow.
- Balance, fill, and audit ATMs, CDMs, and recyclers as needed.
- Maintain the cash vault.
- Instantly issue debit cards.
Benefits
- Competitive pay.
- 401(k) matching.
- Mortgage and auto discounts.
- 9–27 days of PTO per year, based on tenure.
- Volunteer time off (VTO).
- 10 paid holidays.
- Affordable medical, dental, and vision health plans.
- Flexible Spending Account.
- Employee Assistance Program.
- Career development, training, coaching, and mentoring.
- Tuition reimbursement up to $4,000 per year.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
