Personal Banker (Universal Service Representative): Yucca Valley

Frontwave Credit Union • Yucca Valley, CA

4d • $22 - $33 • Onsite

About The Position

The Universal Service Representative performs a wide variety of teller and USR I functions, including processing deposits, withdrawals, loan payments, new accounts, and loans. The role balances daily transactions and verifies cash totals. It also involves helping members identify financial products and services that meet their needs, explaining available services and digital channels, and providing exceptional member service.

Requirements

• High school diploma or GED.
• One year of experience at a financial institution in a teller or similar role, with an emphasis on accurate cash handling.

Responsibilities

• Process routine transactions, including deposits, withdrawals, transfers, and cashier’s checks.
• Open new memberships and ownerships and add or remove joint owners on existing memberships.
• Interview potential and existing members to identify products and services suited to their financial needs.
• Actively cross-sell products and services to meet member needs.
• Originate and fund unsecured loans, including credit cards and personal loans or lines of credit, and communicate loan decisions.
• Follow up with new and existing members to ensure satisfaction and answer questions.
• Answer IRA questions and process IRA contributions and distributions.
• Explain and demonstrate alternate service channels, including the website, online banking, e-statements, mobile deposits, bill pay, P2P, remote transfers, and the express line.
• Support new Universal Service Representatives.
• Participate in end-of-day branch balancing.
• Adapt and prioritize workflow as needed.
• Balance, fill, and audit ATMs, CDMs, and recyclers as needed.
• Maintain the cash vault.
• Instantly issue debit cards.
• Perform duties in compliance with applicable laws, regulations, and Credit Union policies and procedures.

Benefits

• Competitive pay.
• 401(k) matching.
• Mortgage and auto discounts.
• 9–27 days of paid time off per year, based on tenure.
• Volunteer time off.
• 10 paid holidays.
• Affordable medical, dental, and vision health plans.
• Flexible Spending Account.
• Employee Assistance Program with a variety of services.
• Career development, training, coaching, and mentoring.
• Tuition reimbursement up to $4,000 per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED