Universal Banker - Valley

SouthState Bank•Valley, AL

2d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact for SouthState customers’ financial needs in a branch. The role combines Teller and Financial Services Representative (FSR) duties, providing customer service for transactions and account management while helping attract, expand, and retain customer relationships and contribute to the bank’s financial growth. The position processes customer transactions, supports deposit account opening and account maintenance, explains bank products, services, policies, and procedures, identifies customer needs, and makes referrals. It also requires compliance with banking regulations and branch security and audit procedures, familiarity with customer-facing technology, and accurate completion of branch records and reports. The role may include vault responsibilities, training or guiding tellers, and other duties as assigned. The role is located in an open lobby area with an individual workstation inside a heated and cooled facility. Travel may be required.

Requirements

At least one year of teller or cash-handling experience.
At least six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
High school diploma or equivalent.
Cash-handling, sales, and customer-service experience.
Good interpersonal and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds and stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

Nice To Haves

Previous banking experience.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank service standards.
Understand and explain bank products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs and make referrals to expand customer relationships.
Follow banking regulations, including Regulation CC and the Bank Secrecy Act.
Understand customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain an orderly work area and, when needed, guide and train new tellers.
Allow customers access to safe deposit boxes when applicable.
Cash checks and process savings withdrawals within assigned limits and procedures; sell certified checks; and balance transactions daily.
Service or balance ATMs and use the branch capture system when applicable.
Follow transaction, workflow, security, and audit procedures and understand the operation of security devices.
Open new deposit accounts and handle services such as stop payments, wire transfers, and other account maintenance within assigned limits.
Explain bank policies and procedures to customers.
Resolve customer problems and complaints courteously and discreetly, referring customers with difficult problems to other sources for assistance.
Show appreciation for customers and provide a business card if one has not already been given.
Ensure branch records, reports, and correspondence resulting from customer development efforts are accurate, timely, and properly distributed.
Perform vault or backup vault responsibilities when assigned and complete other duties as assigned.
Complete required new-team-member, teller, banker, regulatory compliance, and policy acknowledgment training.