Universal Banker

FB Financial • Asheville, NC

8d

About The Position

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, identifying and meeting customer needs, and selling bank products and services through the Bank’s needs discovery process. The role supports Financial Center Manager operations and may perform Teller, Teller Manager, and Financial Service Representative duties as needed. The Universal Banker builds relationships with community businesses and consumer clients while working toward personal and branch goals for new accounts and teller operations. The position requires consistent customer service, reliable attendance, and adherence to applicable laws, regulations, security protocols, operational procedures, internal controls, and risk management policies.

Requirements

• High school diploma or equivalent required.
• At least one year of experience required.

Nice To Haves

• Specific bank experience preferred.
• Notary certification preferred.

Responsibilities

• Identify customer needs and recommend and explain appropriate bank products and services using established guidelines, the brand model, and service standards; refer customers to appropriate Bank partners as needed.
• Assist customers with transactions and answer basic and advanced inquiries about account balances, transaction history, service charges, interest rates, and other matters as appropriate.
• Support Financial Center Manager operations by performing Teller, Teller Manager, or Financial Service Representative duties as needed.
• Build relationships with community businesses and consumer clients and achieve personal and branch goals for new accounts and teller operations.
• Model consistent, distinctive service when delivering the FirstBank service experience.
• Practice and foster safe and sound banking procedures, including compliance with applicable laws and regulations, internal controls, operational procedures, risk management policies, and security protocols.
• Maintain regular and reliable attendance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED