Universal Banker

Ameris Bank•Greenville, SC

12d

About The Position

Ameris Bank’s Universal Banker serves as a consultant to customers by conducting financial profiles, identifying needs, and finding opportunities to cross-sell and up-sell relevant products and services. The role helps attract, expand, and retain customer relationships and contributes to the banking center’s financial growth. The Universal Banker serves as both a Teller and Personal Banker, supporting customers and colleagues, and may perform other projects and duties as assigned. The position includes opening and servicing accounts, achieving sales and service goals, addressing customer service issues, and performing teller-line transactions and related cash-handling work. It also involves customer onboarding, support for other branches and employees, and helping train and mentor colleagues. Ameris Bank describes itself as a purpose-driven company serving communities across the Southeast, Mid-Atlantic, and nationwide through digital offerings and its mobile app, with an emphasis on integrity, collaboration, inclusion, and continuous improvement.

Requirements

At least 1 year of customer service experience.
High school diploma or GED.
Ability to work as a motivated team player and develop and maintain collaborative relationships.
Strong written and verbal communication skills.
Intermediate PC proficiency.
Intermediate proficiency in Google Docs and Microsoft Office products.

Nice To Haves

Cash handling or sales experience.
Bachelor’s degree in business or a related field.

Responsibilities

Contribute to the banking center’s financial growth by establishing, expanding, and retaining high-value consumer and business client relationships.
Communicate proactively with current and prospective clients to educate them, ensure understanding, resolve issues, build customer loyalty, and solicit feedback to improve bank performance.
Use need-based sales techniques and customer financial profiles to identify products and services that can attract, expand, and retain client relationships.
Maintain working knowledge of banking products and promotions.
Open new accounts and service existing accounts.
Achieve defined sales and service goals.
Recommend to supervisors budgetary needs for the branch and methods to improve the client experience.
Understand root causes of customer service issues and implement resolutions, involving supervisors on more complex issues.
Conduct onboarding activities for new clients.
Provide backup support to other branches and employees as needed.
Work on the teller line as needed, including operating a teller drawer and performing specialized functions such as researching cash discrepancies and handling complex customer transactions.
Perform accurate transactions, balance each day, and verify cash totals.
Scan daily proof work to the remote capture machine.
Assist and train colleagues and serve as a mentor.
Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.
Perform other projects and duties as assigned.

Benefits

Medical, dental, and vision insurance; coverage eligibility begins on the first of the month following 30 days of employment.
Life insurance provided at no additional cost to employees.
Accidental death and dismemberment coverage.
Long-term disability coverage.
Paid sick and vacation leave.
11 holidays.
Volunteer/service day.
Employee stock purchase plan.
401(k) retirement plan with a 50% match on the first 8% of employee contributions.
Flexible spending accounts.
Health savings account.
Health reimbursement arrangement.
Supplemental life and other insurance plans.
Identity theft protection.
Pet insurance.
Legal insurance.
Employee assistance program.
Employee advocacy program.
Entertainment discounts through Tickets at Work.
AT&T employee discount.
Wellness discounts for medical premiums and other rewards.
Employee referral incentive.
Education assistance.
Employee Resource Groups.
Free interest checking.
Free safe deposit box.
Free money orders, travelers’ checks, and cashier’s checks.
Discount on mortgage origination fee.
Free online banking and unlimited online bill payment.
Employee banking perks.