Universal Banker

SCU Credit Union•Brockton, MA

10d•$24 - $27

About The Position

SCU Credit Union is seeking a service-minded, relationship-focused Universal Banker to join its Branch team. The role supports members with everyday banking needs, helps them identify products and services suited to their goals, and makes each interaction positive and meaningful. The Universal Banker processes transactions, answers account questions, opens accounts, guides applicants through consumer loan applications, introduces digital banking tools, and connects members with appropriate resources or specialists. The position also supports daily branch operations, collaborates with teammates and other departments, and helps maintain a welcoming branch environment. Branch placement will be determined based on organizational needs; SCU Credit Union has branches in Sharon, Mansfield, Foxboro, East Walpole, North Attleboro, Brockton, and Taunton. The final position level and title depend on the candidate’s experience and qualifications. Applicants may be considered for a Senior Universal Banker or lower-level role, and some may begin as a Member Specialist. The stated pay range is $24.00 to $27.00 per hour. Pay within the range depends on factors including relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.

Requirements

Strong customer service, communication, and interpersonal skills, with the ability to build positive relationships.
Cash-handling experience and the ability to process transactions accurately.
Working knowledge of banking operations, financial products, and applicable regulations, or willingness to learn.
Strong analytical and problem-solving skills, including the ability to review information carefully and identify appropriate solutions.
Ability to work independently while contributing to a collaborative team environment.
Flexibility, reliability, and a commitment to accuracy, professionalism, and member service.

Responsibilities

Welcome members and provide friendly, personalized service.
Process deposits, payments, and other banking transactions accurately and efficiently, and maintain an accurate cash drawer balance.
Open new accounts and guide applicants through consumer loan application processes.
Update member account information and issue debit cards as needed.
Answer account questions, resolve concerns, and help members find appropriate solutions.
Build member relationships through proactive engagement, thoughtful questions, and needs-based conversations.
Educate members on digital banking tools and services.
Identify opportunities to introduce relevant products and services or connect members with appropriate specialists.
Contribute to daily branch operations, including opening and closing procedures and other operational responsibilities.
Support branch sales and service goals by building relationships and identifying opportunities to help members.
Collaborate with branch teammates and other SCU departments to deliver a consistent, high-quality member experience.
Follow established procedures and applicable security, compliance, and regulatory requirements.