Universal Banker
About The Position
The Universal Banker performs the responsibilities of both a Teller and a Personal Banking Representative. The role delivers an exceptional customer experience, processes transactions, opens and maintains accounts, and proactively develops, retains, and expands customer relationships. The Universal Banker promotes Beacon Bank products and services, supports digital banking engagement, and follows bank policies, procedures, and regulatory requirements. The position is in the Retail Banking division, within the branch network, and reports to the Branch Manager. The listed location is Manchester, Vermont.
Requirements
- High school diploma or equivalent required.
- Prior teller or sales experience in a goal-oriented environment.
- Proven cash-handling and customer-service experience.
- Knowledge of bank products, services, and operating procedures.
- Excellent oral and written communication skills.
- Strong organizational and time-management skills, attention to detail, and ability to prioritize workflow, multitask, and meet deadlines.
- Basic computer skills.
- Superior customer-service and sales skills; ability to identify customer needs and make appropriate recommendations.
- Strong communication and interpersonal skills.
- Enthusiastic, goal-oriented, and customer-focused approach.
- Ability to analyze situations and solve complex issues.
- Ability to work flexible hours, including Saturdays, and travel to nearby offices as required.
Nice To Haves
- Associate’s degree or banking courses preferred.
- Familiarity with Microsoft Office, including Word, Excel, and Outlook.
Responsibilities
- Provide an outstanding customer experience at all points of contact.
- Build, retain, and expand customer relationships by recommending products and services that meet customer needs.
- Educate and assist clients with digital banking services and recommend convenient banking options.
- Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
- Participate in outbound calling campaigns, branch initiatives, and community involvement to develop new business.
- Recognize customer needs and goals and make appropriate recommendations.
- Educate customers about and offer financial products and services, including referrals to business partners.
- Maintain basic knowledge of lending products.
- Meet or exceed individual incentive goals and contribute to overall branch goals.
- Actively participate in branch initiatives.
- Process deposits, withdrawals, check cashing, loan payments, and other financial transactions.
- Maintain and balance a cash drawer daily within guidelines; handle cash in an organized, timely, and accurate manner.
- Assist with daily branch responsibilities, proper balancing, and timely delivery of work to appropriate departments.
- Provide backup support to Teller Supervisors and participate in branch meetings.
- Perform account-opening procedures and maintenance requests accurately.
- Follow bank policies and procedures, protect bank assets, and maintain the confidentiality of customer information in accordance with Customer Information Practices.
- Comply with banking regulations, policies, and procedures, including BSA/AML requirements.
- Deter robbery and fraud by adhering to procedures.
- Demonstrate teamwork, adaptability, accountability, and leadership in alignment with Beacon Bank’s core values.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
