Universal Banker
About The Position
The Universal Banker performs the responsibilities of both a Teller and a Personal Banking Representative. The role delivers an exceptional customer experience, processes transactions, opens and maintains accounts, and proactively develops, retains, and expands customer relationships. The Universal Banker promotes Beacon Bank products and services, supports digital banking engagement, and complies with bank policies, procedures, and regulatory requirements. The position is based in Newport, Rhode Island, and reports to the Branch Manager. It is classified as non-exempt, Grade 5, with a stated salary range of $20.00 to $27.13. Actual compensation depends on factors including skills, relevant experience, and work location.
Requirements
- High school diploma or equivalent.
- Prior teller or sales experience in a goal-oriented environment.
- Proven cash-handling and customer-service experience.
- Knowledge of bank products, services, and operating procedures.
- Excellent oral and written communication skills.
- Strong organizational and time-management skills and attention to detail.
- Basic computer skills and familiarity with Microsoft Office, including Word, Excel, and Outlook.
- Superior customer-service and sales skills.
- Strong communication and interpersonal skills.
- Ability to identify customer needs and make appropriate recommendations.
- Ability to prioritize workflow, multitask, and meet deadlines.
- Enthusiastic, goal-oriented, and customer-focused approach.
- Ability to analyze situations and solve complex issues.
- Ability to work flexible hours, including Saturdays, and travel to nearby offices as required.
Nice To Haves
- Associate’s degree or banking courses.
Responsibilities
- Provide an outstanding customer experience at all points of contact.
- Build, retain, and expand customer relationships by identifying needs and recommending products and services.
- Educate and assist customers with digital banking services and convenient banking options.
- Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
- Participate in outbound calling campaigns, branch initiatives, and community involvement to develop new business.
- Offer a range of financial products and services, including referrals to business partners, and maintain basic knowledge of lending products.
- Meet or exceed individual incentive goals and contribute to branch goals.
- Process deposits, withdrawals, check cashing, loan payments, and other financial transactions.
- Maintain and balance a cash drawer daily within established guidelines; handle cash accurately and efficiently.
- Assist with daily branch responsibilities, including balancing and timely delivery of work to appropriate departments.
- Provide backup support to Teller Supervisors and participate in branch meetings.
- Perform account opening procedures and maintenance requests accurately.
- Follow bank policies and procedures, protect bank assets and customer information, and adhere to Customer Information Practices.
- Comply with banking regulations, including BSA/AML requirements.
- Deter robbery and fraud by following established procedures.
- Demonstrate teamwork, adaptability, accountability, and leadership in alignment with the bank’s core values.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
