Personal Banker I

Arizona Financial Credit Union•Glendale, AZ

13d•Hybrid

About The Position

The Personal Banker I is responsible for Teller and Senior Teller accountabilities, including assisting on the teller line and greeting members in the lobby. The role opens standard and specialty accounts, such as trust accounts, and supports members with non-equity loan options, loan applications, and funding. The position also provides financial education, notary services, and responsive member service while contributing to individual sales and branch goals through consultative product and service recommendations. The role requires successful completion of the Credit Consultation Certification within three months and registration as a Mortgage Loan Originator (MLO). MLO registration involves submitting information to the Nationwide Mortgage Licensing System and Registry, fingerprinting for an FBI background check, and receiving employer clearance. Registered MLOs may take residential mortgage loan applications and discuss residential mortgage loan terms, and must renew registration annually and update registration information as needed. MLOs must protect confidential member information. The position is described as having a hybrid work environment. Employees working from home must have business operational internet, communicate through video calls or chat messaging systems, and maintain a dedicated workspace. The role involves occasional standing, walking, climbing or balancing, stopping, kneeling, crouching or crawling; regular sitting, keyboard or calculator use, and reaching; and regularly lifting or moving up to 25 pounds. Independent travel to departments and branch locations is required. The noise level is usually moderate. Reasonable accommodations may be made to enable employees with disabilities to perform essential functions.

Requirements

High school diploma or GED and one year of experience in a financial institution, or six months of experience with Arizona Financial.
Must register as a Mortgage Loan Originator (MLO).
Knowledge of PC software applications in Windows and Word.
Ability to type 45 words per minute.
Ability to read, write, speak, and use proper grammar in English.
Ability to read, interpret, and analyze written instructions, correspondence, and procedure manuals.
Ability to write simple business correspondence.
Ability to communicate verbally in person and on the telephone, including discussing sensitive inquiries or complaints and presenting information to groups of members.
Ability to apply commonsense understanding to problems involving variables in standardized situations.
Ability to calculate rates, ratios, and percentages.
MLO registration requires submitting personal and employment information to the Registry, authorizing and attesting to its accuracy, submitting fingerprints for an FBI background check, and receiving clearance from Arizona Financial.
Applicants with certain criminal convictions, including crimes involving dishonesty or fraud or financial services, will not qualify for the MLO designation.
MLOs must renew registration annually during the November 1 through December 31 renewal period and update changes to registration information.
MLOs must provide their unique identifier/NMLS Number upon request, before acting as an MLO, and through the initial written communication with a member or residential mortgage loan applicant.
Must maintain the confidentiality and non-disclosure of confidential member information.
Must be able to travel independently to departments and branch locations.
Employees working from home must have business operational internet, use video call or chat messaging systems for communication, and maintain a dedicated workspace.

Responsibilities

Assist on the teller line and greet members in the lobby.
Open new accounts and emphasize services that are in the member’s best interest and support their financial success.
Process specialty account-opening requests, including trust accounts.
Maintain in-depth knowledge of non-equity loan options, including personal, share-secured, auto, boat, and recreational vehicle loans.
Pass the Credit Consultation Certification within three months.
Process and fund loan applications.
Establish, develop, and maintain positive consumer member relationships.
Resolve member problems and complaints promptly to maximize satisfaction.
Educate members about money management behaviors and practices, including managing credit and budgeting, to reduce financial stress and support their financial goals.
Provide notary services and complete audits as assigned.
Apply feedback to improve continuously.
Achieve individual sales goals and contribute to branch success by listening to members’ concerns, addressing their needs, and explaining relevant product features.
Discuss additional loan protection products with members.
Build rapport and maintain interpersonal relationships with a wide variety of people.
Use consultative sales techniques and analysis of credit profiles and account history to recommend account and lending services in members’ best interests.
Complete service calls and other outbound calling efforts; calls may be evaluated and recorded.
Understand offerings and provide referrals to business partners, including Elavon, Arizona Group, and Member’s Auto Center.
Perform other job-related duties as assigned.
Register as an MLO, maintain the registration through annual renewal and updates, and comply with applicable registration and confidentiality requirements.