Personal Banker

PNC Bank • Colorado Springs, CO

13d • Onsite

About The Position

As a Branch Banker in PNC's Branch Banking organization, based in Colorado Springs, Colorado, you will acquire and deepen the branch customer base through proactive sales and service. You will identify opportunities to improve customers’ financial well-being, recommend appropriate PNC solutions, and collaborate with ecosystem partners and community Centers of Influence to grow and retain customer relationships. The role is performed in-office; PNC describes its workplace as supportive and encourages candidates to discuss expectations with their recruiter and hiring manager.

You will deliver a full PNC conversation during customer interactions, use a defined sales process, and create a differentiated experience that supports customer loyalty and share of wallet. You will educate customers about financial transaction options and technology, resolve customer problems using product and procedural knowledge, manage risk, and support efficient and accurate daily branch operations. The role is incentive eligible, with incentive payments based on company, business, and/or individual performance. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Typically requires at least 3 years of experience.
• Roles at this level typically require an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered instead of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role, including customer focus and effective risk management.
• Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.
• Spanish-speaking ability is preferred.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Identify opportunities to improve customers’ financial well-being and recommend appropriate PNC solutions.
• Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
• Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation with every customer interaction to identify suitable PNC solutions.
• Build customer loyalty and increase customers’ share of wallet through a differentiated customer experience.
• Educate customers on financial transaction options by leveraging technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
• Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and applying heightened scrutiny to avoid losses.
• Participate in daily branch operations and ensure tasks are completed efficiently and accurately.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account and back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, subject to eligibility.
• Up to 11 paid holidays each year, subject to eligibility.
• 9 occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year, depending on career level and years of service, subject to eligibility.
• Incentive compensation based on company, business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed