Personal Banker

First Farmers Bank & Trust•Greentown, IN

13d•$18 - $20•Onsite

About The Position

The Personal Banker is cross-trained in all aspects of retail banking to provide a strong customer experience and understand clients’ banking needs. The role supports branch operations, educates clients about bank products and services, and retains and deepens customer relationships by offering appropriate value-added solutions. Responsibilities include processing client transactions, opening new accounts, and taking and closing loan applications. The position is primarily based in an office or branch during standard business hours. Occasional travel to other branches or community events may be required. The work involves daily use of banking software, secure digital platforms, and standard office equipment, as well as repetitive hand and arm movements, and sitting or standing for extended periods. The employee may need to lift up to 55 pounds. Moderate business travel is required.

Requirements

High school diploma.
Strong cash-handling abilities.
Knowledge of applicable government regulations, bank products, and banking operations.
Excellent communication and listening skills.
Commitment to quality customer service and attention to detail.
Ability to respond professionally to customer questions and problems.
Ability to maintain confidentiality in daily operations and customer interactions.
Ability to work effectively as part of a team.

Nice To Haves

Prior banking or customer service experience.
Prior cash-handling experience.

Responsibilities

Educate new and existing customers about the features and benefits of bank products and services.
Proactively refer customers to appropriate personnel.
Expand and retain customer relationships and develop new relationships with prospective customers.
Open consumer and commercial deposit accounts and identify opportunities to address customers’ financial needs.
Follow up with new accounts using the 2-2-2 process.
Conduct financial consultations and take applications for consumer loans, including home equity lines of credit.
Process customer transactions, including check cashing, deposits, withdrawals, cashier’s checks, cash advances, property taxes, and wire transfers.
Balance the teller drawer daily.
Comply with BSA/AML/OFAC regulations and guidelines, and report suspicious activity or clients to management or the Security Department.
Process or order checks and related customer products.
Assist with verifying currency shipments, processing drop-off and night-drop deposits, balancing cash machines, and balancing the branch vault.
Participate in personal development activities, including online learning and internal or external training.
Perform other duties and responsibilities as required or assigned.

Benefits

Medical insurance, with High Deductible Health Plan and Co-Pay Plan options, eligible on date of hire.
Vision coverage.
Dental coverage.
Prescription plan.
Wellness incentive of up to $25 per pay period toward premium reduction.
Employer-paid life and accidental death and dismemberment insurance.
Employer-paid short- and long-term disability insurance.
401(k) plan.
Profit-sharing stock option.
Health Savings Account contributions for eligible HDHP participants.
Vacation time.
Sick time.
Personal day.
11 paid holidays.
Paid bereavement leave.
Paid volunteer time when representing First Farmers Bank & Trust with supervisor approval.
Voluntary donated PTO program.
Employee Assistance Program.
Travel Assistance Program.
Educational Assistance Program.
Corporate discounts.
Employee Referral Program.
Stock Purchase Loan Option.
Retirement Plan Counseling.
Wellness Program.
Gym reimbursement.
Employee Quarterly Recognition Program.
AFLAC supplemental benefits.
Cincinnati Life supplemental coverage.
Family Medical Leave.
Maternity Leave Policy.