Patient Service Representative Jobs

About The Position

Requirements

• High school diploma.
• Basic knowledge of cash handling.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to apply common-sense understanding to carry out detailed, sometimes complex written or oral instructions.
• Ability to perform basic mathematical calculations.
• Ability to sit and/or stand for long periods of time.
• Experience using Microsoft Office Suite.

Nice To Haves

• Bilingual English/Spanish skills are strongly preferred.
• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of medical terminology preferred.
• Knowledge of RIS software preferred.

Responsibilities

• Understand, promote, and demonstrate the Solis Way.
• Greet patients professionally and in a friendly manner.
• Register patients completely and accurately, entering demographic and insurance information into the Radiology Information System (RIS) and verifying existing information.
• Explain forms and assist patients with completing them on paper or tablet as needed.
• Scan documents that need to be linked to patients’ medical records and maintain confidentiality.
• Collect patient payments and explain insurance benefits from verification when necessary.
• Prepare paperwork for future appointments, including additional paperwork required for specific exams or payors.
• Ensure diagnostic tests have the required orders, request orders as needed, and follow up on outstanding requests.
• Schedule and reschedule patients as necessary.
• Generate the daily invoice journal and reconcile payments using the Daily Reconciliation Report.
• Participate in front-office training to stay current with policies and procedures.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Paid holidays
• Backup child/adult care
• Other unique benefits (not specified)