Patient Service Representative

Solis Mammography•Houston, TX

About The Position

The Patient Service Representative provides front-office services and support at the Katy location and may travel to other centers for coverage as needed. The role involves welcoming patients, accurately registering them, supporting completion of forms, maintaining patient records and confidentiality, collecting payments, preparing appointment paperwork, coordinating required diagnostic orders, scheduling appointments, reconciling daily payments, and keeping current with front-office policies and procedures. The position is part of a patient-focused organization committed to compassionate, exceptional care and a high-touch experience in women's health. The department describes itself as a supportive team that builds camaraderie through social events and celebrations.

Requirements

High school diploma.
Basic knowledge of cash handling.
Ability to read, write, and comprehend simple instructions and short correspondence.
Ability to apply common-sense understanding to carry out detailed, sometimes complex written or oral instructions.
Ability to perform basic mathematical calculations.
Ability to sit and/or stand for long periods of time.
Experience using Microsoft Office Suite.

Nice To Haves

Bilingual English/Spanish skills are strongly preferred.
Two years of healthcare registration or customer service experience preferred.
Basic knowledge of medical terminology preferred.
Knowledge of RIS software preferred.

Responsibilities

Understand, promote, and demonstrate the Solis Way.
Greet patients professionally and in a friendly manner.
Register patients completely and accurately, entering demographic and insurance information into the Radiology Information System (RIS) and verifying existing information.
Explain forms and assist patients with completing them on paper or tablet as needed.
Scan documents that need to be linked to patients’ medical records and maintain confidentiality.
Collect patient payments and explain insurance benefits from verification when necessary.
Prepare paperwork for future appointments, including additional paperwork required for specific exams or payors.
Ensure diagnostic tests have the required orders, request orders as needed, and follow up on outstanding requests.
Schedule and reschedule patients as necessary.
Generate the daily invoice journal and reconcile payments using the Daily Reconciliation Report.
Participate in front-office training to stay current with policies and procedures.