Customer Service Representative - Patient Registration

R1 RCM • Avon, IN

8d • $16 - $23 • Onsite

About The Position

As a Patient Registration Customer Service Representative, you will be the first friendly face patients meet when checking into the hospital. You will help patients navigate registration, answer questions with clarity and compassion, gather accurate information, and build trust with people who may be scared, confused, or overwhelmed. R1 provides training, so prior healthcare experience is not required. The role involves working across computer systems, answering phones, interacting with patients in person, handling interruptions from clinical teams during urgent care situations, and working on your feet in a fast-paced environment. The position is located at Ascension St. Vincent Avon and is scheduled for three 12-hour shifts per week, from 7:00 AM to 7:00 PM, with rotating weekends and holidays. The stated base pay range is $16.12–$23.21 per hour; individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test.
• Ability to meet vaccination requirements.
• Ability to work three 12-hour shifts per week from 7:00 AM to 7:00 PM, including rotating weekends and holidays.

Nice To Haves

• Medical or healthcare experience; this is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather patient information quickly and accurately.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and help ease patient concerns in real time.

Benefits

• Competitive benefits package.
• Training and opportunities for professional learning and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED