Patient Service Rep I

Axia Women's Health•West Goshen Township, PA

7d•$18 - $21•Onsite

About The Position

Axia Women’s Health is hiring a full-time Patient Service Representative I for Chester County OBGYN, primarily supporting its Downingtown, Pennsylvania office and providing additional coverage at the West Chester, Kennett Square, and Exton offices. The PSR I is an initial and final point of contact for patients and callers, delivering courteous, compassionate, and efficient service while supporting front-desk operations and daily administrative workflows. The role includes welcoming and directing patients and visitors, handling calls and messages, registering patients, collecting copayments, verifying insurance eligibility, assisting with appointments and follow-up visits, and documenting patient encounters. The PSR I works collaboratively with clinical colleagues, management, and other staff, follows practice policies and procedures—including HIPAA and OSHA requirements—and contributes to team meetings and quality improvement initiatives. A flexible schedule and coverage at satellite locations may be needed.

Requirements

High school diploma or equivalent required.
Excellent written and verbal communication and customer service skills.
Ability to multitask in a fast-paced environment.
Compassionate and empathetic attitude toward patients.
Strong time management and task-prioritization skills.
Ability to work collaboratively in a team environment.
Adaptability and ability to adjust to changing priorities and conditions.
Willingness to work a flexible schedule and provide coverage at satellite locations as needed.

Nice To Haves

Medical receptionist or patient service representative experience preferred, but not required.

Responsibilities

Greet patients and visitors professionally, assist them, and direct them to the appropriate waiting area.
Notify appropriate personnel to meet and escort patients to exam rooms.
Route phone calls promptly and professionally by direct transfer, paging, voicemail, or redirection as appropriate.
Retrieve and route messages from the answering service.
Screen solicitors courteously for relevance to the care center’s needs.
Register new and existing patients and activate patient files.
Collect and record copayments as required.
Verify patient insurance eligibility and communicate benefit limitations clearly.
Assist with scheduling appointments and follow-up visits.
Ensure accurate and detailed documentation of patient encounters.
Provide additional support to patients and medical staff as needed.
Collaborate with clinical colleagues, management, and other staff to support efficient practice operations.
Comply with standard operating procedures and policies, including HIPAA and OSHA, and adhere to practice policies, procedures, and protocols.
Participate in team meetings and contribute to quality improvement initiatives.
Represent the organization’s mission, vision, and values through ethical, professional, and integrity-driven conduct.
Contribute to a positive work environment aligned with organizational goals and objectives.
Perform other duties as assigned.

Benefits

Medical insurance with multiple plan options, with eligibility beginning the first of the month after starting.
Dental insurance.
Vision insurance.
Supplemental life insurance.
Flexible spending account (FSA).
Health savings account (HSA).
Identity theft insurance.
Long-term care insurance.
Pet insurance.
401(k) matching.
Generous paid time off, with additional time off for volunteering.
Access to Axia providers at little to no cost through Axia’s medical insurance.
Company-paid life insurance.
Short-term and long-term disability coverage.
Free counseling for colleagues and family members, including parents and parents-in-law.