Patient Service Representative

ConvenientMD • Portsmouth, NH

7d • Onsite

About The Position

ConvenientMD is seeking a Patient Service Representative to serve as the first point of contact for patients calling about Primary Care services. The role supports a positive patient experience, maintains accurate and organized patient records, and provides administrative assistance to help clinics operate smoothly. It is an office-based position at the company’s corporate headquarters in Portsmouth, New Hampshire, and requires 40 hours per week, Monday through Friday.

The representative manages patient calls and appointments, registers patients and updates information in the Electronic Medical Record (EMR) system, and explains the value-based care model to patients. The role also supports Patient Advocates and the Population Health team as needed, handles routine administrative tasks, and requests, tracks, files, and retrieves medical records. Success requires excellent customer service, communication, organization, adaptability, technical ability, and a patient-focused approach.

Requirements

• High School Diploma or GED.
• Previous experience in a primary care setting as a Medical Receptionist.
• Ability to work 40 hours per week, Monday through Friday, in-office.
• Proactive, confident written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally.
• Compassionate, authentic, patient-focused approach.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Proficiency with Microsoft Office Suite or related software, and willingness and ability to navigate and learn multiple systems.
• Strong attention to detail and organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Ability to collaborate as part of a team and work independently with initiative and enthusiasm.
• Analytical and problem-solving skills, including the ability to comprehend, interpret, and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Experience as a medical receptionist or in another healthcare administrative role.

Responsibilities

• Serve as the first point of contact for patients by phone and provide friendly, helpful, and informative service.
• Build positive, professional relationships with providers and clinic staff.
• Educate patients about the value-based care model and their role in it.
• Manage inbound and outbound calls, including scheduling appointments.
• Register patients and collect and update accurate information in the Electronic Medical Record (EMR) system.
• Provide backup support to the Patient Advocate team and assist the Population Health team as needed.
• Perform administrative tasks, including photocopying, generating reports, and managing forms and charts.
• Use the EMR to document patient communications, manage appointments, and support clinical operations.
• Continue learning and improving EMR skills to support patients and clinical workflows.
• Request and track documentation from previous providers to keep medical records complete and current.
• Electronically file and organize incoming medical records.
• Assist the clinical team with retrieving and managing patient records.

Benefits

• Collaborative team environment that encourages professional growth.
• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products such as hotels, travel, entertainment, and restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED