Pediatric Patient Service Representative - Doctor's Office - Town & Country

Esse Health • Chesterfield, MO

4d • Onsite

About The Position

Esse Health is seeking a Patient Service Representative for its Mason Road Pediatrics office in Town & Country, Missouri. This is a full-time position in an outpatient clinical practice, with a weekday schedule of 8:00 a.m. to 5:00 p.m. Monday through Friday and rotating Saturday morning coverage. The role has no night or holiday shifts and is benefits-eligible. The Patient Service Representative is highly visible to patients and is expected to create a positive office image through enthusiastic greetings and an upbeat, professional manner with patients and coworkers.

Requirements

• Formal training, probably indicated by a high school diploma or equivalent.
• At least one year of experience working with the public; healthcare experience is preferred.
• Knowledge of medical terminology.
• Knowledge of different types of health insurance plans, such as HMOs and PPOs.
• PC/Windows proficiency.
• Familiarity with medical coding.
• Willingness to prioritize patient comfort and satisfaction.
• Ability to communicate effectively and work compatibly with physicians, coworkers, and employees in other departments.
• Maintain a positive office image, including smiling, enthusiastically greeting patients, and keeping an upbeat attitude in interactions with patients and coworkers.

Nice To Haves

• At least one year of experience working with the public, preferably in a healthcare setting.
• Knowledge of medical terminology.
• Knowledge of health insurance plans such as HMOs and PPOs.
• PC/Windows proficiency.
• Familiarity with medical coding.

Responsibilities

• Perform patient check-in and check-out.
• Schedule patient appointments.
• Collect co-payments.
• Verify insurance.
• Register patients and update patient demographics.
• Answer the telephone.
• Assist with referrals.
• Balance monies at the end of the day.
• May enter physician-related charges into the computer.
• May bill hospital and nursing home charges.

Benefits

• Sign-on bonus eligibility.
• Medical, dental, vision, life, and long- and short-term disability coverage.
• Health Savings Account and Flexible Spending Account.
• Fraud protection, legal, pet, and other miscellaneous benefits.
• Generous paid time off.
• Nine paid holidays.
• 401(k) match and profit sharing.
• Tuition reimbursement.
• Wellness program.
• Opportunities for professional growth and mentorship.
• Emphasis on work-life balance.
• Benefits begin the first of the month following the hire date.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED