Service Advisor - Town and Country Toyota

Sonic Automotive•Charlotte, NC

8d•$65,000 - $130,000

About The Position

The Service Advisor is responsible for running an efficient and profitable service department. The role involves operating the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, achieving sales and profit objectives, and maintaining service records. The advisor schedules service appointments, welcomes customers, prepares written estimates, establishes promised completion times, monitors repair progress, and obtains customer authorization before additional repairs. The position also involves advising customers on vehicle care and manufacturer-recommended maintenance, supporting customer satisfaction, and following applicable regulations and safety procedures. This is a full-time dealership position at Town and Country Toyota, scheduled five days per week with two days off and weekend availability required. Compensation is described as draw/commission, with stated on-target earnings of $60,000–$120,000+ per year. The listing also provides a compensation figure of USD 65,000–USD 130,000 yearly.

Requirements

High school diploma or equivalent.
Dealership experience.
Two years of experience in a dealership position.
Ability to read and comprehend instructions and information.
General knowledge of vehicle mechanical operations.
Professional personal appearance.
Excellent oral and written communication skills.
Authorization to work in the United States.
Ability to perform duties and responsibilities safely.
Ability to pass pre-employment testing, including background checks, MVR, drug test, and credit report, and to provide a valid driver's license.

Nice To Haves

ASE certification.
Sales experience.

Responsibilities

Run an efficient and profitable service department, operating at maximum production and controlling costs.
Build a loyal clientele and maintain good employee relationships.
Set and obtain sales and profit objectives, and maintain service records.
Schedule service appointments and obtain customer and vehicle data before arrival when possible.
Greet customers in a timely and friendly manner.
Provide complete and accurate written cost estimates for labor and parts and establish promised completion times.
Monitor repair progress throughout the day and contact customers about estimate or timing changes.
Explain cost and time requirements in detail and obtain proper authorization before performing additional repairs.
Test-drive vehicles or refer them to a test technician as necessary.
Maintain a Customer Satisfaction Index rating at least comparable to the manufacturer, zone, or branch average.
Advise customers on vehicle care and the value of manufacturer-specified maintenance, using maintenance menus.
Maintain the dealership-prescribed standard for hours per customer repair order written.
Understand and follow federal, state, and local regulations, including those concerning hazardous-waste disposal and OSHA right-to-know requirements.
Follow company safety policies and procedures and immediately report accidents to a manager or supervisor.