Service Advisor - Town and Country Toyota

Sonic Automotive•Charlotte, NC

About The Position

The Service Advisor is responsible for running an efficient and profitable service department. The role involves operating the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and achieving sales and profit objectives, and maintaining service records. The position is full time, five days a week with two days off, and requires weekend availability. Compensation is draw/commission, with on-target earnings of $60,000–$120,000+ per year.

Requirements

High school diploma or equivalent.
Dealership experience is required.
At least two years of experience in a dealership position.
Ability to read and comprehend instructions and information.
General knowledge of vehicle mechanical operations.
Professional personal appearance.
Excellent oral and written communication skills.
Authorization to work in the United States.
Ability to perform duties and responsibilities safely.
Must be able to pass pre-employment testing, including background checks, MVR, drug test, and credit report, and have a valid driver's license.

Nice To Haves

ASE certification preferred.
Sales experience preferred.

Responsibilities

Schedule service appointments and obtain customer and vehicle data before arrival when possible.
Greet customers in a timely and friendly manner.
Prepare complete and accurate written cost estimates for labor and parts and establish promised completion times.
Monitor repair progress throughout the day; contact customers about estimate or promised-time changes, explain cost and timing requirements, and obtain authorization before additional repairs.
Test-drive vehicles or refer them to a test technician as necessary.
Maintain a Customer Satisfaction Index rating at least comparable to the manufacturer, zone, or branch average.
Advise customers on vehicle care and the value of maintenance according to manufacturer specifications, using maintenance menus.
Maintain the dealership-prescribed standard for hours per customer repair order written.
Understand and follow applicable federal, state, and local regulations, including hazardous-waste disposal and OSHA right-to-know requirements.
Follow company safety policies and procedures and immediately report accidents to a manager or supervisor.
Operate the service department to support production, cost control, customer loyalty, employee relationships, sales and profit objectives, and service-record maintenance.