BDC Associate Fixed Ops - Town and Country Toyota

Sonic Automotive•Charlotte, NC

About The Position

The Service BDC Associate generates service appointments with customers who contact the dealership online about new or pre-owned vehicles. The role provides a premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously. It uses lead management tools, CRM software, and the internet to manage inquiries, update customer files, and track customer interest. The associate receives training on the products and services offered and develops knowledge of inventory, financing, and incentive programs.

Requirements

Excellent verbal and written communication skills.
Strong Microsoft Office Suite computer skills.
Ability to work independently and as part of a team in a fast-paced environment.
Ability to work in a call center environment.
Strong organizational and time-management skills.
Ability to read and comprehend rules, regulations, policies, and procedures.

Responsibilities

Respond to internet inquiries courteously, accurately, and professionally.
Enter customer inquiry data into the CRM promptly and accurately.
Generate service appointments.
Conduct phone surveys to assess customer preferences and quality of experience.
Use lead management tools effectively.
Compile required reports, forms, and other documentation on time.
Perform cashier duties when requested.
Perform other job-related duties as assigned.
Act ethically and honestly, providing a high degree of customer satisfaction in dealings with customers.