eSales - Town and Country Ford

Sonic Automotive•Charlotte, NC

About The Position

The E-Sales Agent at Town and Country Ford generates sales appointments with customers who contact the dealership online to purchase new or pre-owned vehicles. The role provides a premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously. The agent uses lead management tools, CRM software, and the internet to manage inquiries, update customer records, and track customer interest. Training is provided on the dealership’s products and services, inventory, financing, and incentive programs. This is a full-time role scheduled five days per week, with two days off and Sundays off. Weekend availability is required. Sales-floor hours are worked in shifts between 9 a.m. and 8 p.m. Monday through Saturday. On-target earnings are $50,000–$60,000+ per year when meeting and exceeding sales goals and quotas. The position offers uncapped commission potential and opportunities for advancement.

Requirements

Excellent verbal and written communication skills.
Strong computer skills with the MS Office Suite.
Ability to work independently and as part of a team in a fast-paced environment.
Ability to work in a call center environment.
Strong organizational and time-management skills.
Ability to read and comprehend rules, regulations, policies, and procedures.
Demonstrated automotive sales experience.
Experience in virtual or online selling.
Outgoing, energetic, and passionate approach.
Transparency, willingness to take the high road, willingness to learn, and ownership of work.

Nice To Haves

Celebrate small successes.

Responsibilities

Respond to internet inquiries courteously, accurately, and professionally.
Enter customer inquiry information promptly and accurately into the CRM.
Generate sales appointments.
Conduct phone surveys to assess customer preferences and quality of experience.
Use lead management tools effectively.
Compile and submit necessary reports, forms, and other documentation on time.
Perform other job-related duties as assigned.
Act ethically, provide a high degree of customer satisfaction, and deal honestly with customers.

Benefits

Medical, dental, and vision insurance.
401(k) plan with company match; the company match is specified as 4% in the offer details.
Paid time off accrual and paid vacation.
Sundays off.
Closed on Thanksgiving Day and Christmas Day.
Employee discounts on purchasing and leasing cars.
Access to inventory across more than 100 stores.
Career advancement opportunities within a Fortune 500 company.
Access to leadership and personal development programs.
Casual dress code.
Uncapped commission potential.