eSales - Town and Country Ford
About The Position
The E-Sales Agent generates sales appointments with customers who contact the dealership online to purchase new or pre-owned vehicles. The role delivers a premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously. It uses lead management tools, CRM software, and the internet to manage inquiries, update customer files, and track customer interest. The agent is trained on the dealership’s products and services and develops knowledge of inventory, financing, and incentive programs. This is a full-time position, scheduled five days per week with two days off and Sundays off. Weekend availability is required. Sales-floor shifts fall within Monday–Friday and Saturday hours of 9 a.m. to 8 p.m. Compensation is listed as OTE of $50,000–$60,000+ per year when meeting and exceeding sales goals and quotas; the additional compensation listing is $48,000–$60,000 yearly.
Requirements
- Excellent verbal and written communication skills.
- Strong MS Office Suite computer skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Ability to work in a call center environment.
- Strong organizational and time-management skills.
- Ability to read and comprehend rules, regulations, policies, and procedures.
- Demonstrated automotive sales experience.
- Experience in virtual or online selling.
- Outgoing, energetic, and passionate approach.
- Transparency and willingness to take the high road.
- Willingness to learn and take ownership.
- Ability to celebrate small successes.
Responsibilities
- Respond to internet inquiries with courtesy, accuracy, and professionalism.
- Enter customer inquiry data promptly and accurately into the CRM.
- Generate sales appointments.
- Conduct phone surveys to assess customer preferences and the quality of their experience.
- Effectively use lead management tools.
- Compile required reports, forms, and other documentation on time.
- Perform other job-related duties as assigned.
- Exhibit ethical behavior, provide a high degree of customer satisfaction, and deal honestly with customers.
Benefits
- Medical, dental, and vision insurance.
- 401(k) plan with company match; the job posting specifies a 4% company match.
- Paid time off accrual and paid vacation.
- Sundays off.
- Closed on Thanksgiving Day and Christmas Day.
- Employee discounts on purchasing and leasing cars.
- Access to inventory across more than 100 stores.
- Career advancement opportunities within a Fortune 500 company.
- Uncapped commission potential.
- Access to leadership and personal development programs.
- Casual dress code.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
