Service Advisor - Town and Country Ford
About The Position
As a Service Advisor at Town and Country Ford, you will be a key member of the service team, providing outstanding customer service and helping ensure the smooth operation of the service department. You will act as the liaison between customers and technicians so that vehicles are diagnosed, serviced, and repaired in a timely manner. Performance-based earnings range from $75,000 to $125,000+ per year; actual earnings depend on performance, and high-performing professionals may earn above this range. The position is full-time, Sundays are always off, and Saturday availability is required.
Requirements
- At least 1 year of experience as a Service Advisor in an automotive dealership.
- Strong communication and customer service skills.
- Knowledge of automotive systems and basic technical understanding.
- Ability to multitask and work in a fast-paced environment.
- Excellent organizational and time-management skills.
- Familiarity with service department operations and procedures.
- Valid driver’s license and clean driving record.
- Authorized to work in the USA.
- Ability to pass pre-employment testing, including background checks, an MVR check, and a drug test.
Nice To Haves
- Experience using and working with CDK.
Responsibilities
- Greet customers in a friendly and professional manner.
- Listen to customers’ concerns and accurately document vehicle issues.
- Explain recommended services and repairs in detail.
- Communicate estimated costs and obtain customer approval for services.
- Schedule appointments and manage service bay availability.
- Coordinate with service technicians to support timely repair completion.
- Update customers on vehicle status and provide accurate repair timelines, including notice of delays.
- Create and maintain detailed service records.
- Prepare and explain invoices, including a breakdown of services performed.
- Process payments and respond to billing inquiries.
- Follow up after service to confirm customer satisfaction and address concerns.
- Resolve customer complaints or issues promptly and professionally.
- Stay informed about automotive technologies and services.
- Provide information about maintenance schedules and recommended services.
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off that grows with you
- Sundays always off
- Closed on Thanksgiving and Christmas
- Employee pricing on purchases and leases
- Free and discounted gym membership options
- Exclusive travel deals on hotels, rentals, and airfare
- Career growth in a Fortune 500 company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
