Patient Service Rep I-Bilingual Preferred

HealthLinc•East Chicago, IN

About The Position

The Patient Service Representative checks patients in and out of appointments, verifies insurance, accepts payments, and schedules appointments. The role works closely with other Patient Service Representatives and reports to the Assistant Site Operations Director. The position is located in East Chicago, Indiana, and is full time on the day shift, with no travel required. Bilingual ability is preferred. The role includes responsibilities at Levels 1, 2, and 3. Level 2 duties are in addition to Level 1 duties, and Level 3 duties are in addition to the duties at the preceding levels. All HealthLinc staff are committed to quality improvement initiatives that align with and support the Patient-Centered Medical Home (PCMH).

Requirements

High school diploma or equivalent.
Healthcare administrative experience of 1–3 years is highly preferred but not required.
Strong customer service skills.
Excellent written and verbal communication skills.
Ability to work well in a team environment.
Basic math skills to process simple payments.
Strong organizational and time-management skills.
Ability to remain flexible and adaptable.
Computer and software skills, including PHreesia, EHR, Microsoft 365, and online sources.
Ability to use a multi-line telephone and office equipment such as printers and fax machines.

Nice To Haves

Bilingual ability.
Healthcare administrative experience of 1–3 years.

Responsibilities

Greet the public, staff, and others professionally and courteously.
Schedule patients and check them in and out for appointments.
Verify and update insurance information at every patient visit.
Receive, screen, and route calls to the appropriate destination.
Accept payments, issue receipts, and update the journal as needed.
Coordinate with providers on patient prescription refills as needed.
Register new patients in accordance with policies and procedures.
Run Automatic Eligibility Verifications.
Follow up on voicemail messages and set appointments.
Maintain general knowledge of HealthLinc Patient Resources.
Participate in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
Perform other duties as assigned.
Generate a patient demographic sheet and route slip for each medical visit (Level 2).
Post patient payments for Medical/Dental (Level 2).
Perform financial intakes on referred patients as needed (Level 2).
Close medical/dental encounters daily (Level 3).
Complete all assigned Relias training.