Patient Experience Expert I Bilingual Preferred

CAN Community Health Inc. • Arlington, TX

4d • $23 - $27

About The Position

CAN Community Health is hiring a Patient Experience Expert I (Front Desk Receptionist) to provide a welcoming first point of contact and support accurate patient registration, scheduling, and communication. The role helps patients access care in a timely, respectful, and coordinated manner while serving individuals impacted by HIV, Hepatitis C, STIs, and other infectious diseases. The position is full-time, day shift, with a regular schedule Monday–Thursday 8:00 a.m.–6:00 p.m. and Friday 8:30 a.m.–12:30 p.m. An extended-hours schedule rotates bi-monthly and includes weekdays 10:00 a.m.–8:00 p.m. and weekends 8:30 a.m.–12:30 p.m. Pay is $23.27–$26.76 per hour, based on experience.

The Patient Experience Expert represents CAN Community Health’s mission, vision, and values; provides professional, confidential assistance; and supports patient billing and insurance processes. The role also handles appointment scheduling and confirmation, responds to patient inquiries, and performs other front desk duties. Duties and responsibilities may change at any time and are not limited to those listed in the posting.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a medical office or front office setting.
• Maintain a valid Basic Life Support (BLS) certification or successfully complete and obtain certification within 90 days of employment.
• Ability to operate a motor vehicle and have valid insurance and a driver’s license.
• Ability to pass Level I and Level II background checks as required.

Nice To Haves

• Knowledge of electronic medical records systems is preferred.
• Bilingual ability is preferred.

Responsibilities

• Represent CAN Community Health’s mission, vision, and values in all interactions.
• Provide professional, confidential assistance to patients.
• Collect, process, and post patient payments accurately, including co-pays, deductibles, and outstanding balances.
• Verify and update patient insurance information and eligibility during check-in.
• Explain billing policies, insurance coverage, and patient financial responsibilities accurately.
• Ensure compliance with federal and state billing regulations and clinic policies, especially those related to CAN’s mission.
• Collaborate with the Revenue Cycle Management (RCM) Team to resolve discrepancies and ensure payments are posted accurately.
• Schedule and confirm patient appointments, including managing follow-up for missing payments.
• Respond promptly to patient inquiries regarding billing, insurance, and payment.
• Assist with other front desk duties, including answering phones and managing patient paperwork.

Benefits

• Generous paid PTO and sick time.
• 11 paid company holidays.
• Paid training and certification support.
• Health, dental, and vision coverage, with a generous company contribution.
• Paid life and disability plans.
• Retirement plan with a company match of up to 8% of the employee’s contribution, plus an additional 1% match.
• Tuition reimbursement plan.
• Other voluntary plans to support employees and their families.
• Career growth opportunities in a supportive environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED