Sr Mobile Expert, Bilingual Spanish Preferred

T-Mobile • Pinellas Park, FL

6d

About The Position

Sr Mobile Experts are highly capable retail experts focused on delivering best-in-class customer service. In T-Mobile company-owned Experience stores, they attract new customers and provide a high level of service to existing customers. They use store systems and digital tools to address customer needs from research through resolution, and work with peers in Customer Service and Engineering to resolve customer pain points. The role includes curated training and ongoing development, in a team-based culture that recognizes contributions to customer experience and store results.

The position sells products, features, and services suited to customer needs, resolves customer issues in a single interaction when possible, and develops broad expertise across T-Mobile products and services. Spanish is preferred, as indicated in the job title.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Communication skills.
• Critical-thinking skills.
• Customer-service skills.
• Multitasking skills.
• Product knowledge.
• Sales skills.
• Task-management skills.
• Teamwork orientation.
• Troubleshooting skills.

Nice To Haves

• Spanish language skills preferred.
• At least 12 months of Neighborhood Mobile Expert retail experience preferred.
• Experience as an Elite Expert in Account Care preferred.
• Experience as an Elite Expert in Technical Care preferred.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills as a subject matter expert in T-Mobile products and services.
• Consistently leverage digital tools in customer interactions and onboarding.
• Collaborate with colleagues to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED