Sr Mobile Expert | Bilingual, Spanish Preferred

T-Mobile • Bloomfield, NJ

6d

About The Position

Sr Mobile Experts are highly capable customer-service and retail professionals who deliver best-in-class sales and service experiences in T-Mobile company-owned Experience stores. They use in-store systems and digital tools to understand customer needs and resolve pain points, often in a single interaction. The role works collaboratively with peers in Customer Service and Engineering, as well as store colleagues, to provide a one-stop customer-resolution experience and contribute to a team-based culture focused on customer experience and store results.

Employees receive curated training and ongoing development to build expertise across T-Mobile products, services, systems, and tools. The position also involves acclimating local Retail Sales Associates and Partner Sales Associates to the unique event environment. The posted hourly base pay is $32.00, with an annualized incentive target of $7,200; actual incentive earnings vary based on performance and full-time status. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and eligible employees may receive an annual stock grant.

Requirements

• High school diploma or GED.
• Strong customer-service skills, including the passion, integrity, and energy needed to create a dynamic work environment and deliver a world-class shopping experience.
• Retail experience in a high-volume environment and ability to work in varied environments.
• Strong organization, multitasking, versatility, communication, and attention to detail.
• Consistent accuracy with basic math and proficiency using a calculator.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• 12 or more months of Neighborhood Mobile Expert retail experience.
• Experience as a Care Elite Expert in Account Care.
• Experience as a Care Elite Expert in Technical Care.
• Success resolving sales and customer-service pain points.
• Consistently performing above company average in sales metrics.
• Demonstrated system and tool knowledge and aptitude for learning new skills.
• Strong problem-solving skills and ability to handle customer escalations calmly and professionally.
• Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
• Passion for people, teams, and T-Mobile's Un-carrier values.

Responsibilities

• Recommend and sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills as a subject-matter expert on T-Mobile offerings.
• Consistently use digital tools during customer interactions and onboarding.
• Work collaboratively to build and contribute to a culture of sales and service.
• Acclimate local Retail Sales Associates and Partner Sales Associates to the unique event environment.
• Pass certification and quarterly recertification.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Backup care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED