Sr Mobile Expert, Bilingual Spanish Preferred

T-Mobile USA • Pinellas Park, FL

4d • Onsite

About The Position

Sr Mobile Experts are highly capable retail experts who deliver best-in-class customer service and sales experiences in T-Mobile company-owned Experience stores. These stores attract new customers and provide a high level of service to existing customers. The role uses specialized systems, tools, products, and a product roadmap to resolve customer needs from research through resolution. Experts collaborate with peers in Customer Service and Engineering to address customer pain points, and receive curated training and ongoing development. The team-based culture recognizes contributions to customer experience and store results.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Communication skills.
• Critical-thinking skills.
• Customer-service skills.
• Ability to multitask.
• Product knowledge.
• Sales skills.
• Task-management skills.
• Teamwork orientation.
• Troubleshooting skills.

Nice To Haves

• Bilingual Spanish preferred.
• 12 or more months of retail experience.
• Neighborhood Mobile Expert experience.
• Elite Expert, Account Care experience.
• Elite Expert, Technical Care experience.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills, serving as a subject matter expert in T-Mobile products and services.
• Consistently use digital tools during customer interactions and onboarding.
• Collaborate with colleagues to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED