Sr Mobile Expert, Spanish Preferred

T-Mobile • Clearwater, FL

6d

About The Position

Sr Mobile Experts are T-Mobile’s most capable retail experts, focused on delivering best-in-class customer service while applying their retail expertise. In company-owned Experience stores, they help attract new customers and provide a high level of service to existing customers. They use dedicated systems, tools, products, and digital resources to address customer needs from research through resolution. Working alongside peers in Customer Service and Engineering, they contribute to a team-based approach to resolving customer pain points. Curated training and ongoing development support their expertise and growth. The role combines sales and service, with contributions recognized for both customer experience and store results.

The position pays an hourly base rate of $29.00, with an annualized incentive target of $7,200. Actual incentive earnings vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. Spanish is preferred, as indicated in the job title.

Requirements

• High school diploma or GED.
• At least 12 months of retail experience as a Neighborhood Mobile Expert, or experience as an Elite Expert in Account Care or Technical Care.
• Consistently performs above the company average in sales metrics.
• Demonstrated knowledge of systems and tools, and ability and aptitude to learn new skills.
• Strong problem-solving skills and ability to handle customer escalations calmly and professionally.
• Ability to work in a fast-paced environment and handle multiple priorities simultaneously.
• Passion for people, teams, and T-Mobile’s Un-carrier values.
• Strong customer service skills, passion, integrity, and energy to help create a dynamic work environment and deliver a world-class shopping experience.
• Retail experience in a high-volume environment and ability to work in varied environments.
• Strong organization, multitasking, versatility, communication, and attention to detail.
• Ability to acclimate local Retail Sales Associates and Partner Sales Associates to the unique event environment.
• Consistent accuracy with basic math and proficient use of a calculator.
• Pass the certification and quarterly recertification process.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Spanish preferred.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills and serve as a subject-matter expert on T-Mobile offerings.
• Consistently use digital tools during customer interactions and onboarding.
• Work collaboratively to build and contribute to a culture of sales and service.
• Acclimate local Retail Sales Associates and Partner Sales Associates to the unique event environment.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Curated training and ongoing development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED