Sr Mobile Expert, Bilingual, Spanish Preferred

T-Mobile • Santa Clarita, CA

3d

About The Position

The Sr Mobile Expert is an experienced retail expert focused on delivering best-in-class customer service and sales in T-Mobile Experience stores. These stores serve as destinations for attracting new customers and providing high-level service to existing customers. Experts use store systems and digital tools to research and resolve customer needs, working with peers in Customer Service and Engineering to address customer pain points. The role includes curated training and ongoing development, with a team-based culture that recognizes contributions to customer experience and store results.

The position sells products, features, and services that fit customer needs; resolves customer concerns in a single interaction where possible; and keeps skills current through training and certification. Spanish is preferred, as indicated in the job title.

Requirements

• High school diploma or GED.
• At least 12 months of tenure as a Mobile Expert (Neighborhood/Signature), Elite Account Expert, or Elite Tech Expert.
• Strong customer service skills, including the passion, integrity, and energy needed to deliver a world-class shopping experience.
• Retail experience in a high-volume environment and ability to work in varied environments.
• Strong organization, multitasking, versatility, communication, and attention to detail.
• Ability to train local retail sales associates and partner sales associates in the unique event environment.
• Accuracy with basic math and proficient use of a calculator.
• Pass certification and quarterly recertification process.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Consistently performs above company average in sales metrics.
• Demonstrated system and tool knowledge and aptitude for learning new skills.
• Strong problem-solving skills and ability to handle customer escalations calmly and professionally.
• Ability to work in a fast-paced environment and handle multiple priorities simultaneously.
• Passion for people, teams, and T-Mobile's Un-carrier values.
• Spanish language ability is preferred, as indicated in the job title.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills as a subject-matter expert in T-Mobile products and services.
• Consistently use digital tools during customer interactions and onboarding.
• Work collaboratively to build a culture of sales and service.
• Acclimate local retail sales associates and partner sales associates to the unique event environment.
• Pass the certification and quarterly recertification process.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED