Sr. Mobile Expert, Bilingual, Spanish

T-Mobile•Fairfax, VA

3d•Onsite

About The Position

T-Mobile is hiring a bilingual Spanish Senior Mobile Expert for its Experience Stores. This customer-facing retail role combines sales, technology expertise, and personalized service. The Senior Mobile Expert helps customers explore products, address complex needs, and find solutions that fit their lives, while contributing to store goals and creating memorable customer experiences. The role has access to advanced tools, specialized support from Customer Care and Engineering teams, and ongoing training and development. The posting requires a high school diploma or GED, that applicants be at least 18 years old, and that they be legally authorized to work in the United States. Travel is not required.

Requirements

High school diploma or GED.
Strong communication and interpersonal skills, with the ability to support people from different backgrounds.
Ability to understand customer needs, explain solutions, and provide helpful recommendations.
Customer service and problem-solving skills.
Ability to learn new technology, navigate digital tools, and adapt to changing customer needs.
Ability to manage multiple priorities and work collaboratively in a retail environment.
At least 18 years of age.
Legally authorized to work in the United States.
Bilingual Spanish, as indicated by the job title.

Nice To Haves

At least one year of experience in retail sales, customer service, technical support, or a related field.
Experience recommending products and services, resolving complex customer concerns, or working with mobile technology and consumer electronics.

Responsibilities

Recommend products, services, and technology based on customer needs while contributing to store sales goals.
Resolve customer questions and technical challenges using advanced systems, digital tools, and specialized support teams.
Build knowledge of T-Mobile products and services through ongoing training and hands-on experience.
Collaborate with teammates to share expertise, improve customer experiences, and achieve store goals.
Take initiative and contribute ideas to create a memorable store experience for customers.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k) retirement plan.
Access to free, year-round money coaches.
Tuition assistance and college coaching.
Childcare subsidy and backup care.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave and family-building benefits.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Employee discounts, including mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Programs that support employee well-being.
Specialized training and ongoing development.