Sr Mobile Expert, Bilingual | Spanish

T-Mobile USA • Hanover, MD

5d

About The Position

Sr Mobile Experts, Bilingual deliver customer service and retail expertise in T-Mobile company-owned Experience stores. These stores attract new customers and provide high-level service to existing customers. Experts use store systems and digital tools to research and resolve customer needs, and work with peers in Customer Service and Engineering to address customer pain points. The role includes curated training and ongoing development, with a team-based culture that recognizes contributions to customer experience and store results. Candidates must be fluent in English and Spanish.

The position offers an hourly base pay of $30.00 and an annualized incentive target of $7,200. Actual incentive earnings vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. The posting describes benefits available to eligible full- and part-time employees, including insurance, retirement savings, paid time off, family support, tuition assistance, and discounts.

Requirements

• High school diploma or GED.
• At least 12 months of retail experience is listed as a required qualification in the education and work experience section.
• Fluency in English and Spanish.
• Communication skills.
• Critical thinking skills.
• Customer service skills.
• Multitasking skills.
• Product knowledge.
• Sales skills.
• Task management skills.
• Teamwork orientation.
• Troubleshooting skills.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Neighborhood Mobile Expert retail experience.
• Elite Expert, Account Care experience.
• Elite Expert, Technical Care experience.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills and act as a subject matter expert in T-Mobile products and services.
• Consistently use digital tools in customer interactions and onboarding.
• Work collaboratively to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED