Sr Mobile Expert,Bilingual,Spanish

T-Mobile • Riverside, CA

3d

About The Position

Sr Mobile Experts, Bilingual are highly capable retail experts focused on delivering best-in-class customer service. They work in company-owned Experience stores that attract new customers and provide high-level service to existing customers. The role uses store systems and digital tools to resolve customer needs from research through resolution, supported by products and a product roadmap designed for these locations.

Experience stores bring the Team of Experts model to life, with store Experts and Leaders working directly with peers in Customer Service and Engineering to provide one-stop resolution for customer pain points. The role includes curated training and ongoing development, with a team-based culture that recognizes contributions to customer experience and store results. The position is bilingual in Spanish.

Requirements

• High school diploma or GED.
• Required skills: communication, critical thinking, customer service, multitasking, product knowledge, sales, task management, teamwork orientation, and troubleshooting.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Bilingual in Spanish.

Nice To Haves

• 12 or more months of retail experience as a Neighborhood Mobile Expert.
• Experience as an Elite Expert in Account Care.
• Experience as an Elite Expert in Technical Care.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills to act as a subject-matter expert on T-Mobile products and services.
• Consistently use digital tools during customer interactions and onboarding.
• Collaborate with the team to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Backup care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED