Sr Mobile Expert,Bilingual,Spanish

T-Mobile • Riverside, CA

1d

About The Position

The Sr Mobile Expert, Bilingual delivers customer service and sales in T-Mobile company-owned Experience stores. The role focuses on understanding customer needs, selling appropriate products and services, and resolving customer issues in a single interaction using in-store systems and digital tools. Senior Mobile Experts work collaboratively with peers and leaders, including colleagues in Customer Service and Engineering, to address customer pain points and provide a one-stop resolution experience. They complete ongoing training to maintain and develop their expertise and contribute to a team-based culture that recognizes both customer experience and store results. Spanish bilingual ability is indicated by the role title.

The position requires a high school diploma or GED, at least 18 years of age, and legal authorization to work in the United States. Retail experience of 12 months or more, and certain Elite Expert care experience, are listed as preferred qualifications. The position has an hourly base pay of $30.00 and an annualized incentive target of $7,200; actual incentive earnings vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Communication skills.
• Critical-thinking skills.
• Customer-service skills.
• Multitasking ability.
• Product knowledge.
• Sales skills.
• Task-management skills.
• Teamwork orientation.
• Troubleshooting skills.

Nice To Haves

• At least 12 months of retail experience.
• Neighborhood Mobile Expert experience.
• Elite Expert, Account Care experience.
• Elite Expert, Technical Care experience.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills and serve as a subject matter expert on T-Mobile products and services.
• Consistently use digital tools in customer interactions and onboarding.
• Collaborate with the team to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Backup care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary accidental death and dismemberment coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED