Sr. Mobile Expert, Bilingual, Spanish

T-Mobile • Fairfax, VA

3d • Onsite

About The Position

Sr. Mobile Experts, Bilingual deliver high-quality customer service while applying their retail expertise in T-Mobile company-owned Experience stores. These stores attract new customers and provide service to existing customers, using specialized systems, tools, products, and a product roadmap designed for the locations. The role works in a team-based environment with store peers, leaders, Customer Service, and Engineering to resolve customer issues. Employees receive curated training and ongoing development, with recognition for contributions to customer experience and store results.

The position requires Spanish bilingual ability, a high school diploma or GED, and the ability to meet the listed communication, customer service, sales, and other skill requirements. The role is not travel-required and is not DOT-regulated or safety-sensitive. Hourly base pay is $30.00, with an annualized incentive target of $7,200. Actual incentive earnings vary by performance and full-time status; T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

T-Mobile describes a broad benefits package that includes medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants and stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family-building benefits; backup care and other family support; childcare subsidy; tuition assistance and college coaching; disability and insurance coverage; and, for eligible employees, mobile service and home internet discounts, pet insurance, and commuter and transit programs.

Requirements

• High school diploma or GED.
• Bilingual Spanish ability, as indicated by the position title.
• Communication skills.
• Critical thinking skills.
• Customer service skills.
• Multitasking ability.
• Product knowledge.
• Sales skills.
• Task management skills.
• Teamwork orientation.
• Troubleshooting skills.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• At least 12 months of experience as a Neighborhood Mobile Expert.
• Experience as an Elite Expert in Account Care.
• Experience as an Elite Expert in Technical Care.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills to act as a subject matter expert in T-Mobile products and services.
• Consistently use digital tools in customer interactions and onboarding.
• Collaborate with teammates to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Backup care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED