Sr. Mobile Expert, Bilingual, Spanish
About The Position
T-Mobile is hiring a bilingual Spanish-speaking Senior Mobile Expert for its Experience Stores. This customer-facing retail role combines sales, technology expertise, and personalized service. The Senior Mobile Expert helps customers explore T-Mobile products and services, identify solutions that fit their needs, and resolve complex customer or technical challenges. The role has access to advanced tools, exclusive products, and support from Customer Care and Engineering teams. The position includes specialized training, ongoing development, and opportunities to build expertise and grow a career at T-Mobile. The posting lists an hourly base pay of $30.00 and an annualized incentive target of $7,200. Actual incentive earnings vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Eligible employees are also eligible for an annual stock grant. Benefits vary by position and employment status.
Requirements
- High school diploma or GED.
- Strong communication and interpersonal skills, including the ability to support people from different backgrounds.
- Ability to understand customer needs, explain solutions, and provide helpful recommendations.
- Customer service and problem-solving skills.
- Ability to learn new technology, navigate digital tools, and adapt to changing customer needs.
- Ability to manage multiple priorities and work collaboratively in a retail environment.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Bilingual Spanish.
Nice To Haves
- At least one year of experience in retail sales, customer service, technical support, or a related field.
- Experience recommending products and services, resolving complex customer concerns, or working with mobile technology and consumer electronics.
Responsibilities
- Recommend products, services, and technology based on customer needs while contributing to store sales goals.
- Resolve customer questions and technical challenges using advanced systems, digital tools, and specialized support teams.
- Build knowledge of T-Mobile products and services through ongoing training and hands-on experience.
- Collaborate with teammates to share expertise, improve customer experiences, and achieve store goals.
- Take initiative and contribute ideas to create a memorable store experience.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k) retirement plan
- Tuition assistance
- Money coaches and college coaching
- Childcare subsidy
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Employee discounts, including mobile service and home internet discounts
- Pet insurance
- Commuter and transit programs
- Well-being support
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
