Sr Mobile Expert, Spanish Preferred

T-Mobile USA•Clearwater, FL

5d•Onsite

About The Position

T-Mobile’s Sr Mobile Expert is a highly capable retail expert who delivers best-in-class customer service and sales experiences at company-owned Experience stores. These stores serve both new and existing customers, offering tools and systems to resolve customer needs from research through resolution. Experts work directly with peers in Customer Service and Engineering, alongside store colleagues, to address customer pain points in a one-stop experience. The role includes curated training and ongoing development, with a team-based culture that recognizes contributions to customer experience and store results. The position sells products, features, and services that meet customer needs; resolves customer issues in a single interaction using in-store systems and digital tools; and completes ongoing training to maintain and develop expertise. Sr Mobile Experts also contribute to a collaborative sales-and-service culture and help acclimate local Retail Sales Associates and Partner Sales Associates to the unique event environment. The role requires a high school diploma or GED, at least 12 months of retail experience, strong customer-service and sales skills, and the ability to perform above company average in sales metrics. Spanish is preferred, as indicated in the job title. The position pays a base rate of $29.00 per hour, with an annualized incentive target of $7,200; actual incentive earnings vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 12 months of retail work experience.
Consistently perform above the company average in sales metrics.
Demonstrated knowledge of systems and tools, with the ability and aptitude to learn new skills.
Strong problem-solving skills and the ability to handle customer escalations calmly and professionally.
Ability to work in a fast-paced environment and handle multiple priorities simultaneously.
Passion for people, teams, and T-Mobile’s Un-carrier values.
Strong customer-service skills, passion, integrity, and energy to help deliver a world-class shopping experience.
Retail experience in a high-volume environment and ability to work in varied environments.
Strong organization, multitasking, versatility, communication, and attention to detail.
Consistent accuracy with basic math and proficient use of a calculator.
Pass the certification and quarterly recertification process.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Spanish language skills preferred.

Responsibilities

Sell appropriate products, features, and services based on customer needs.
Resolve customer pain points in one interaction using in-store systems and digital tools.
Complete ongoing training to maintain and develop knowledge and skills, serving as a subject matter expert across T-Mobile offerings.
Consistently use digital tools during customer interactions and onboarding.
Collaborate with colleagues to build and contribute to a culture of sales and service.
Acclimate local Retail Sales Associates and Partner Sales Associates to the unique event environment.