Sr Mobile Expert, Bilingual, Portuguese Preferred

T-Mobile • Braintree, MA

9d • Onsite

About The Position

T-Mobile’s Sr Mobile Experts are highly capable retail experts focused on delivering best-in-class customer service and sales experiences in company-owned Experience stores. They use in-store systems and digital tools to address customer needs from research through resolution, and work with peers in Customer Service and Engineering to resolve customer pain points. The role includes curated training and ongoing development to build expertise across T-Mobile products and services. A team-based culture recognizes contributions to customer experience and store results.

The role requires a high school diploma or GED, communication and customer-service skills, and the ability to troubleshoot, multitask, manage tasks, and work as part of a team. Candidates must be at least 18 years old and legally authorized to work in the United States. Portuguese is preferred, as indicated in the title.

Requirements

• High school diploma or GED.
• Communication skills.
• Critical-thinking skills.
• Customer-service skills.
• Multitasking ability.
• Product knowledge.
• Sales skills.
• Task-management skills.
• Teamwork orientation.
• Troubleshooting skills.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Portuguese language ability is preferred.
• At least 12 months of retail experience as a Neighborhood Mobile Expert is preferred.
• Care: Elite Expert, Account Care experience is preferred.
• Care: Elite Expert, Technical Care experience is preferred.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills and serve as a subject matter expert on T-Mobile offerings.
• Consistently use digital tools during customer interactions and onboarding.
• Work collaboratively to contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Backup care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED