Sr Mobile Expert, Bilingual

T-Mobile • Nashville, TN

5d • Onsite

About The Position

Sr Mobile Experts, Bilingual are highly capable customer-service and retail experts who deliver best-in-class sales and service experiences in T-Mobile company-owned Experience stores. They help attract new customers and provide a high level of service to existing customers, using store systems, digital tools, products, and a product roadmap designed for these locations to address customer needs from research through resolution. The role is part of a team-based environment in which store Experts and Leaders collaborate with peers in Customer Service and Engineering to resolve customer pain points. Employees receive curated training and ongoing development, with recognition for their contributions to the customer experience and store results.

The position pays an hourly base rate of $29.00, with an annualized incentive target of $7,200. Actual incentive earnings vary based on performance and full-time status. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and eligible for an annual stock grant. The job description also outlines a broad benefits package, subject to eligibility.

Requirements

• High school diploma or GED.
• Communication skills.
• Critical-thinking skills.
• Customer-service skills.
• Multitasking skills.
• Product knowledge.
• Sales skills.
• Task-management skills.
• Teamwork orientation.
• Troubleshooting skills.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• At least 12 months of experience as a Neighborhood Mobile Expert in Retail.
• Experience as an Elite Expert in Account Care.
• Experience as an Elite Expert in Technical Care.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills as a subject-matter expert in T-Mobile products and services.
• Consistently leverage digital tools in customer interactions and onboarding.
• Work collaboratively to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Backup care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED