Sr Mobile Expert, Bilingual

T-Mobile • Burlington, MA

10d • Onsite

About The Position

Sr Mobile Experts, Bilingual are highly capable customer-service and retail experts working in T-Mobile company-owned Experience stores. They sell products and services suited to customer needs and resolve customer issues using in-store systems and digital tools. The stores connect Experts and Leaders with Customer Service and Engineering peers to provide a one-stop resolution experience. The role includes curated training and ongoing development, with a team-based culture that recognizes contributions to customer experience and store results.

Requirements

• High school diploma or GED.
• Communication skills.
• Critical-thinking skills.
• Customer-service skills.
• Ability to multitask.
• Product knowledge.
• Sales skills.
• Task-management skills.
• Teamwork orientation.
• Troubleshooting skills.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• At least 12 months of experience as a Neighborhood Mobile Expert in Retail.
• Experience as an Elite Expert in Account Care.
• Experience as an Elite Expert in Technical Care.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to stay current and develop expertise across T-Mobile products and services.
• Consistently use digital tools in customer interactions and onboarding.
• Collaborate with colleagues to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED