Sr Mobile Expert, Bilingual
About The Position
Sr Mobile Experts, Bilingual are highly capable retail experts who deliver customer service and sales experiences in T-Mobile company-owned Experience stores. They help attract new customers and provide service to existing customers, using store systems, digital tools, products, and training to address customer needs from research through resolution. They work with peers in Customer Service and Engineering, as well as store Experts and Leaders, to resolve customer pain points and support a team-based culture. The role offers curated training and ongoing development to build expertise and support career growth.
Requirements
- High school diploma or GED.
- Communication skills.
- Critical thinking skills.
- Customer service skills.
- Multitasking ability.
- Product knowledge.
- Sales skills.
- Task management skills.
- Teamwork orientation.
- Troubleshooting skills.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- 12 or more months of retail experience as a Neighborhood Mobile Expert.
- Care: Elite Expert, Account Care experience.
- Care: Elite Expert, Technical Care experience.
Responsibilities
- Sell appropriate products, features, and services based on customer needs.
- Resolve customer pain points in one interaction using in-store systems and digital tools.
- Complete ongoing training to maintain and develop knowledge and skills as a subject matter expert in T-Mobile products and services.
- Consistently use digital tools in customer interactions and onboarding.
- Collaborate with colleagues to build and contribute to a culture of sales and service.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
