Sr Mobile Expert, Bilingual

T-Mobile USA • Antioch, TN

3d

About The Position

Sr Mobile Experts, Bilingual are experienced retail experts who deliver high-quality customer service and sales in T-Mobile company-owned Experience stores. These stores attract new customers and provide service to existing customers, with systems, tools, products, and training designed to help employees resolve customer needs. The role works in a team-based environment alongside peers in Customer Service and Engineering to address customer pain points and provide a one-stop resolution experience. Employees receive curated training and ongoing development, with recognition for contributions to customer experience and store results.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Communication skills.
• Critical thinking skills.
• Customer service skills.
• Multitasking skills.
• Product knowledge.
• Sales skills.
• Task management skills.
• Teamwork orientation.
• Troubleshooting skills.

Nice To Haves

• At least 12 months of retail experience as a Neighborhood Mobile Expert.
• Experience as an Elite Expert in Account Care.
• Experience as an Elite Expert in Technical Care.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills as a subject matter expert in T-Mobile products and services.
• Consistently use digital tools during customer interactions and onboarding.
• Collaborate with colleagues to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Ongoing curated training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED